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| Terms and Conditions |
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Dish Network Equipment Purchase |
| Sales: |
| All Sales are FINAL once your Dish Network is activated or installation is completed. Customer is required to sign and agree to Activation Agreements of Dish Network and return it to us within 7 days. Customer is obliged to follow the Activation Agreement of Dish Network once your Dish System is installed or activated and is bound by this agreement. |
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Payments: |
| All Payments are due at the time of installation. For payments by checks we request you to send a fax copy of the check so that we have a confirmation to mail or send the equipment. Payment to Dish Equipment or Installation can also be made through MasterCard/Visa/Discover/AMEX. |
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Penalties for Cancellation: |
| Customers will have to pay a PENALTY for Cancellation of
Activation of their equipment before their agreement
expires. Dish Network will charge penalties to their credit
card. Customer is obliged to pay the Penalty amount to Dish
Network for not fulfilling the contract. The amount of
penalty charged to customer is as governed by the Dish
Network Sales Activation agreement signed by customer at the
time of activation. By signing this agreement customer agrees to pay this penalty for cancellation. When no contract with Dish Network is signed, customer is agreeing for a 1-year contract with Telly Satellites and a charge of $240 cancellation fee for each receiver that is deactivated. |
Refunds for Cancellation: |
| NO REFUNDS are allowed once the Dish Network System is
installed or activated.
In the case where a Dish Network System is not installed and activated, customers can return the equipment back within 30 days. Customer is responsible for returning the equipment back to Telly Satellites in the same kind condition as was received by the customer. Equipment should be returned back in original packaging including all original components, literature, warranties and packaging and in the same salable condition. Refunds are for purchase price of the merchandise only. All shipping and handling fees are non-refundable. All merchandise returned NON-DEFECTIVE will be charged a 25% restocking fee (of the retail value of the merchandise before any promotional discounts) with a minimum of $25 for Administration charges. Items showing abuse or mishandling are not eligible for any refunds. Allow at least 1 week for your refund to be processed once the equipment is received by Telly Satellites |
Dish Network Equipment Warranty: |
| All Dish Network Receivers installed comes
with a 1 year manufacturer warranty from the date of purchase.
In case of defective equipment or malfunctioning, equipment can
be returned back for a replacement directly to the Manufacturer. Shipping & Handling of equipment has to be paid by the customer. Items showing abuse or mishandling are not eligible for the warranty. Any returns must comply with the manufacturer's warranty. |
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Dish Network Installation Service Warranty: |
| Installation service warranty does not
cover for acts of nature if equipment gets disrupted (like
storms or earthquakes) or due to customer mishandling of
equipment or parts after installation. Cable burial is not
done by Dish Network Installer and is the responsibility of
the customer for signal loss or for people tripping over the
cable and for cause of injuries/death. Dish Network Basic Installation is FREE, for all NEW FIRST TIME RESIDENTIAL Customers. Customer is responsible for obtaining proper permission from their Apartment or Residential Management before Installation. By purchasing and requesting an installation from Telly Satellites constitutes that the customer has obtained all proper permissions from their Apartment or Residential Management. Custom Installations may be necessary for some customers (example for customers living in Apartments or Condos, etc.) and will have to pay an additional amount for Installation which will be decided by the Dish Installer after surveying the site where Dish equipment needs to be installed. |
Program Pricing: |
| All PRICING, PROGRAMMING AND PACKAGES ARE SUBJECT TO CHANGE WITHOUT NOTICE. All Programming and Package prices are governed by Dish Network. | Consumer Disclosure Notice: |
| eNave Inc. DBA Telly Satellites is acting as a Retailer for Echostar Corporation DBA Dish Network in selling Dish Network related equipment and installation services. As such the retailer is not responsible for breach of contract or any programming price changes for the activation and usage of Dish Network equipment by the customer. Customer is responsible for paying any Use Tax to their respective State directly if applicable after Dish Network Equipment from Retailer. By voluntarily installing or activating the Dish Network Equipment, the customer assumes full responsibility for fulfilling the Dish Network Activation Agreement and for monthly payment of their bill to Dish Network. Retailer is not responsible if Dish Network is unable to fulfill their broadcasting needs due to storms or earthquakes or bankruptcy. Customer's activation or installation of the Dish Network Equipment shall constitute a consent to the above and an agreement on his/her part to fulfill the Dish Network Activation Agreement. |
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Call
(248) 526 9825 or email
Dish@TellySatellites.com